Summary
A Constructive Approach to Student Accommodation Complaints: achieving satisfaction through understanding and utilising feedback
This online course is suitable for staff working in both universities and private PBSA who provide customer service and managers with responsibility for resolving complaints:
- Front facing staff involved in PBSA operations
- The nominated complaints contact under the ANUK/Unipol National Codes
- Managers with a responsibility for handling complaints
Date/Time: Wednesday, 15 January 2025
Price:
- Normal Delegate Rate - £195.00
- Friends of Unipol Rate - £160.00